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NEW SERVICE - BLOOD TEST 'SIT AND WAIT' APPOINTMENTS

(Please note: Your blood test MUST have been authorised by the doctor)

Did you know appointments are available for blood tests without the need to book in advance?

Simply turn up at the surgery (Monday to Friday) between 08.00 - 11.30am and your blood test will be taken that morning in our 'Sit and Wait' clinic.

Whilst we endeavour to avoid delays these may on occasions be unavoidable but we will advise you of the current waiting time on arrival.

Practice Survey Reporting

2017

Castle Healthcare Practice

General Practice Assessment Questionnaire - Results

 

  1. In the past 12 months, how many times have you seen a doctor from your practice?

None

Once or twice

3 or 4 times

5 or 6 times

7 times or more

12

 

92

96

38

26

 

  1. How do you rate the way you are treated by receptionists at your practice?

Very poor

Poor

Fair

Good

Very Good

Excellent

4

 

 

1

21

56

124

80

 

3a) How do you rate the hours that your practice is open for appointments?

Very poor

Poor

Fair

Good

Very good

Excellent

0

 

 

 

3

14

73

133

60

 

  1. b) What additional hours would you like the practice to be open?

Early Morning

Lunchtimes

Evenings

Weekends

None, I am satisfied

8

 

 

 

3

14

93

164

 

4 Thinking of times when you want to see a particular doctor:

  1. a) How quickly do you usually see that doctor?

Same Day

Next working day

Within 2 working days

Within 3 working days

Within 4 working days

Within 5 working days

More than 5 working days

Does not apply

22

 

 

 

12

25

21

14

24

30

49

 

  1. b) How do you rate this?

Very Poor

Poor

Fair

Good

Very good

Excellent

Does not apply

7

 

 

 

50

70

53

40

26

26

 

 

 

 

 

5.Thinking of times when you are willing to see any doctor:

  1. a) How quickly do you usually get seen?

Same day

Next working day

Within 2 working days

Within 3 working days

Within 4 working days

Within 5 working days

Does not apply

73

 

 

 

28

59

44

5

37

36

 

  1. b) How do you rate this?

Very Poor

Poor

Fair

Good

Very good

Excellent

Does not apply

3

 

 

 

20

50

64

60

45

29

 

 

  1. If you need to see a GP urgently, can you normally get seen on the same day?

Yes

No

Dont know/never needed to

145

 

 

 

33

100

 

7a) How long do you usually have to wait at the practice for your consultation to begin?

5minutes or less

6-10 minutes

11-20 minutes

21-30 minutes

More than 30 minutes

20

 

 

 

103

111

28

13

 

  1. b) How do you rate this

Very Poor

Poor

Fair

Good

Very good

Excellent

3

 

 

 

20

89

91

52

13

 

  1. Thinking of times you have phoned the practice, how do you rate the following:
  2. a) ability to get through to the practice on the phone?

Very Poor

Poor

Fair

Good

Very good

Excellent

Dont know/ never tried

7

 

 

 

31

72

108

45

9

11

 

 

  1. b) Ability to speak to a doctor on the phone when you have a question or need medical advice?

Very poor

Poor

Fair

Good

Very good

Excellent

Dont know/ never used

2

 

 

 

10

33

81

56

17

74

 

  1. This question asks about your usual doctor. If you dont have a usual doctor, answer about the one doctor at your practice who you know best. If you dont know any of the doctors, go straight to question 10.
  2. a) In general how often do you see your usual doctor?

Always

Almost always

A lot of the time

Some of the time

Almost never

Never

18

 

 

 

56

45

75

44

7

 

  1. b) How do you rate this?

Very Poor

Poor

Fair

Good

Very good

Excellent

5

 

 

 

22

56

84

50

28

 

  1. Thinking about your consultation with the doctor today, how do you rate the following:

 

Very Poor

Poor

Fair

Good

Very Good

Excellent

Does not apply

a) How thoroughly the doctor asked about your symptoms and how you are feeling.

0

1

5

24

39

45

93

b) How well the doctor listened to what you had to say

0

1

2

23

43

51

93

c) How well the doctor put you at ease during your physical examination

0

1

3

25

49

62

71

d) How much the doctor involved you in decisions about your care.

1

0

4

21

36

31

104

e) How well the doctor explained your problems or any treatment that you need.

1

0

4

23

38

33

100

f) The amount of time your doctor spent with you today.

0

2

3

27

44

47

78

g) The doctors patience with your questions or worries

0

1

2

29

42

50

66

h) The doctors caring and concern for you.

0

1

1

35

40

55

66

 

  1. After seeing the doctor today do you feel…

 

Much more than before the visit

A little more than before the visit

The same or less than before the visit

Does not apply

a) able to understand your problem(s) or illness?

19

12

14

140

b) able to cope with your problem(s) or illness?

15

11

14

140

c) able to keep yourself healthy

15

11

14

142

 

  1. Are you:

Male

Female

106

109

 

  1. How old are you?

Age

 

0-10

0

11-20

1

21-30

4

31-40

8

41-50

13

51-60

37

61-70

81

71-80

62

81-90

24

90+

1

 

  1. Do you have any long-standing illness, disability or infirmity? By long-standing we mean anything that has troubled you over a period of time or that is likely to affect you over a period of time.

Yes

No

126

96

 

  1. Which ethnic group do you belong to?

White

202

Black or Black British

4

Asian or Asian british

11

Mixed

2

Chinese

0

Other ethnic group

2

 

  1. Is your accommodation:

Owner - occupied/ mortgaged

Rented or other arrangements

158

17

 

  1. Which of the following best describes you?

Employed

50

Unemployed and looking for work

1

At school or in full time education

2

Unable to work due to long term sickness

3

Looking after your home/family

7

Retired from paid work

164

Other

3

 

  1. We are interested in any other questions you may have.

 

Is there anything particularly good about your health care?

 

Staff:

  • Very polite and helpful doctors/nurses and always able to get appointment quickly
  • Friendly/pleasant staff (x9)
  • Good doctors- always caring and helpful (x2)
  • Diagnostics extremely good
  • Care of nurses and doctors excellent
  • Helpful and always ready to listen (x2)
  • Happy to wait for usual doctor due to lovely manor and the way they explain things
  • All GPs very good (x2)
  • Excellent reception staff
  • Efficient with professional and caring staff
  • Excellent treatment and diagnosis from all doctors
  • Caring and effective
  • Nurses always very helpful
  • Always well looked after
  • Responsive to problems and questions
  • Nurses are fantastic

Facilities:

  • Excellent facilities with good parking
  • Clean and friendly
  • Pleasant building (x3)
  • Good facilities

Appointments and Clinics:

  • Efficient and good at reminding about blood tests
  • The introduction of Sunday clinics, and efficient/friendly practise
  • Excellent you can get same day appointments

 

Is there anything that could be improved?

 

Booking Appointments:

  • Would like to be able to see same doctor when wanted (x9)
  • Phone calls answered quicker (x8)
  • Faster updating on online appointment bookings
  • Often hard to get appointment with preferred doctor (x4)
  • Appointments on the day you ring
  • Some issues with reception staff but seems to be improving
  • Receptionists manning desk more often
  • Sooner appointments
  • Same day appointments
  • Appointment times
  • Patient pays before speaking to anyone
  • 2 weeks to see assigned doctor too long
  • Sometimes online appointments have nothing for a week with any clinician
  • The ability to see a doctor quickly when needed should be improved

Seeing a clinician:

  • Don’t feel the doctors have enough time to listen and diagnose some of their problems
  • Better staff
  • Tired of being told they’re overweight

Appointments and Clinics

  • Check-in machines often down
  • Reduced waiting time
  • More time on appointments
  • Extra time for appointments
  • Care of deaf/deafening patients
  • Longer appointment times
  • Surgery lost its personal touch

Facilities

  • Free wifi access (x2)
  • Car Parking/exit from car park
  • Weekend openings
  • Speedier delivery of prescription to Manor Pharmacy
  • Easier access to website
  • Larger waiting room

Other

  • Switch board
  • Pressure put on staff to meet deadlines, nurses in particular

 

Any other comments?

 

Positive comments:

  • Always been extremely satisfied with the care provided by the practise (x3)
  • Have always valued the care from all staff, receptionists , doctors and nurses
  • New surgery seems to have settled down
  • Everything very good (x4)
  • Low experience but quite good
  • Cannot fault anything (x3)
  • In general very happy (x1)
  • Nothing to be improved (x4)
  • No complaints at all (x2)
  • Generally very good (x6)
  • Very satisfied with care and service (x4)
  • The move has been a great success
  • No complaints at all (x2)
  • Much improved since the move (x2)
  • Excellent service
  • Very grateful for the care

Negative comments:

  • Low experience
  • Can be majorly improved

 

 



 
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