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Novo Nordisk Field Safety Notice  -  NovoPen Echo and NovoPen 5

Novo Nordisk A/S has detected that the insulin cartridge holder used in a number of NovoPen Echo and NovoPen 5 batches may crack or break if exposed to certain chemicals in some household products, such as cleaning agent, sunscreen and food grease.  Certain batches are affected and patients are advised to the NovoNordisk Customer Care Line on 0845 600 5055 to check their device and/or to request a replacement. 

For further information please see the link on the 'Latest News' tab or telephone the surgery on 0115 883 2626.

 Virtual Membership

We also have a Virtual Group to enable two-way communication with a wider cross-section of the practice population - by email.  If you are unable to attend meetings but would like to receive information from us and/or would like to pass on any views or suggestions - why not join our Virtual Group? 

If you are interested and require more information, you can email us on our dedicated email address at or alternatively use the 'Contact Us' option. 

From time to time, we will ask members of this representative group some questions such as what you think about our opening times or about the service you received.  We will contact you via e-mail and keep our surveys succinct so it shouldn't take too much of your time.

We need patients from as broad a spectrum as possible to get a truly representative group.  We need young people, workers, retirees, people with long-term conditions and people from non-British ethnic groups.

If you are happy for us to contact you occasionally by email, please download the sign up form as a pdf document, print it out, complete it and return it to the practice.

We will be in touch after we receive your form.  The practice will not respond to any medically-related questions.

download the pdf form Download the pdf version of our sign up form

Many thanks for your assistance.



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