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Castle Healthcare Practice
Patient Participation Group (PPG)
Welcome to the Castle Healthcare Practice (PPG) pages. We are an active group of volunteer patients who meet regularly with staff from the practice to provide views from a patient's perspective.
Following the merger, we established an interim Constitution from the four previous practices to provide some stability for the group for the new fledgling practice. This originally consisted of a Cabinet of 8 members, made up of two people from each of the old PPGs, plus a wider forum of 20 patients to include the remaining members who wished to stay involved. The PPG has evolved over the past couple of years and now consists of a Cabinet, and a Virtual Group (members who correspond by email)
The Virtual Group is made up of the members of the existing forum and other patients who have more recently declared their interest in being a member. There are currently approximately 100 virtual members and we are still recruiting to the Virtual Group.
Please ask the receptionist for more details.
Our principal aims are:
- assist in improving the running of the practice for the benefit of patients and staff
- facilitate communication between patients and the practice
- discuss issues raised by patients of a general nature and provide feedback
- assist with patient surveys, help produce action plans and reports
- contribute to practice decision-making and consult on service development and provision
- have input into practice communications to ensure clear and easily understood
- provide links/information to self-help groups for patients with specific needs
- promote health education and influence local health care services
- promote two-way communication with NHS Rushcliffe Clinical Commissioning Group
Contacting the PPG with Suggestions or Issues
Please note the PPG is here to represent patients and deal only with issues and concerns of a general nature.
UNDER NO CIRCUMSTANCES SHOULD YOU CONTACT US ABOUT ANY PERSONAL CLINICAL MATTERS (OR COMPLAINTS) -
IN THESE CASES YOU SHOULD CONTACT THE SURGERY DIRECTLY IN THE USUAL WAY.
If you have any suggestions or issues you would like us to raise with the practice, you can either telephone the surgery to leave a message for one of our members to contact you, you can use the 'contact us' tab above or you may email privately at firstname.lastname@example.org. We may contact you for further information and, following discussion at our meeting, feedback will be provided.
Alternatively, if you wish to speak to a PPG member directly, you may telephone David Pratt on 07720 580 236 or Alan Tiplady on 07540 653 331 who will be happy to hear from you.
We are currently encouraging new members to come forward and we particularly welcome volunteers from under-represented groups as we recognise that we are not fully representative of our practice community particularly with regard to age and ethnicity. Our virtual group enables us to access the views of a wider cross-section of the practice population and we are particularly interested to hear views of young people, working people, ethnic minorities, expectant mothers and the parents of young children.
The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.