Guide to our Appointment System
Phone and Surgery Hours
The surgery phone lines will be open from 8.00am to 6.30 pm, Monday to Friday.
The surgery opening hours are Monday to Thursday 8.00am to 8.00pm and Friday 8.00am to 6.30pm.
For your convenience, our doctors, nurse prescriber, practice nurses and healthcare assistants provide appointments throughout the day. The practice will try to provide an appointment with the doctor of your choice. If this is not possible, an explanation will be offered.
The appointment system offers a variety of appointments to suit your needs. Patients can pre-book appointments up to 4 weeks in advance or see the doctor the same day (subject to availability). Our doctors and nurses offer both face-to-face consultations and telephone consultations.
Appointments may be booked:
See 'New Appointment System' tab for an in-depth explanation of the new process.
EXTENDED GP EVENING AND WEEKEND OPENING HOURS
As a Rushcliffe patient you can now access routine appointments in the evenings and at weekends. These appointments are best suited for things that will not need ongoing review by your usual practice.
You can book through your surgery during opening hours for appointments between 6.30pm and 8pm in the evening on weekdays and between 8.30am and 12.30pm at weekends. If you request one of these appointments, which are outside of usual working hours you will be offered a slot with a Rushcliffe GP, Nurse or Healthcare Assistant at one of three locations across the borough. The location will depend on the day of your appointment.
The additional evening and weekend appointments will be available at:
Castle Healthcare Practice in West Bridgford
East Bridgford Medical Centre
Keyworth Medical Practice
As you may not be seeing your usual GP, you will need to give consent for the GP you are seeing to have access to your medical records and to send information about your consultation back to your usual GP.
PLEASE NOTE THAT ALL EXTENDED HOURS APPOINTMENTS ARE PREBOOKABLE ONLY BY CONTACTING YOUR OWN GP PRACTICE.
THERE IS NO WALK IN SERVICE OFFERED. IF YOU REQUIRE URGENT ASSISTANCE BEFORE 8AM OR AFTER 6.30PM, PLEASE CALL 111.
When you arrive for your appointment please use one of the self-arrival check in screens wherever possible. It is is very simple to use. Simply touch the screen lightly and select your date of birth and the initial of your surname. The screen will confirm your arrival to reception, the clinician's name and an appropriate waiting area. If you are late for your appointment an error message will appear asking you to report to reception.
Please remain in the waiting area and keep a close eye on the electronic patient call board for your name to be displayed. The screen will show your name, the name of the doctor and their room number. Should you have any difficulty, please advise the receptionist.
Sometimes it is helpful to both the patient and the doctor to have another person in the room during a physical examination. Chaperones provide reassurance for both the patient and the doctor. For more information, ask to see our policy.
We would normally prefer patients under the age of 16 years to be accompanied by their parent or guardian. However, we appreciate this is not always practicable and are willing to see patients who are under 16 alone.
Translation services are available for non-English speaking patients by prior arrangement with the receptionist.
Telephone consultations are useful if a physical examination is not required such as for some medication reviews and for general advice. Please be aware the receptionist may need to ask a few questions to ascertain if your problem is suitable to be dealt with over the telephone. You will be asked for your preferred contact telephone number.
A telephone consultation may arranged either by calling the receptionist or, for those patients who have registered for our on-line service, via Systmonline.
You will be contacted only once on your preferred telephone number by the clinician. If you are not available the doctor/nurse will not telephone again or leave a message. If you miss the telephone call it is your responsibility to re-arrange a further telephone consultation.
If you cannot attend an appointment for any reason please inform us as soon as possible in order that we may allocate it to someone else. Please be aware of our Did Not Attend Policy.
What if I'm More Than 20 Minutes Late?
If you're more than 20 minutes late for an appointment you will not automatically be seen by the clinician. However, they will be informed of your late arrival and, if deemed appropriate, you will be slotted in to their clinic or you will be asked to re-book your appointment.