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Noticeboard

Novo Nordisk Field Safety Notice  -  NovoPen Echo and NovoPen 5

Novo Nordisk A/S has detected that the insulin cartridge holder used in a number of NovoPen Echo and NovoPen 5 batches may crack or break if exposed to certain chemicals in some household products, such as cleaning agent, sunscreen and food grease.  Certain batches are affected and patients are advised to the NovoNordisk Customer Care Line on 0845 600 5055 to check their device and/or to request a replacement. 

For further information please see the link on the 'Latest News' tab or telephone the surgery on 0115 883 2626.

You Said: We Did...

We really value comments from our patients whether it's through the Patient Participation Group, NHSChoices, Friends and Family, Online or Feedback Forms that are available at Reception.

You Said:

Provision needs to be made to ensure prescriptions and letters awaiting collection are more secure and confidential

We Did...

We have provided secure lockable filing cabinets to ensure the safety of patients prescriptions 

You Said:
Logging in to the website is proving difficult to some patients.

We Did...
An IT person can demonstrate the process to patients who need help within the Practice.

You Said:
More information is needed on the website, including a PPG area.

We Did...
Add, amongst other things, the names of PPG members, meeting dates, meeting minutes and action plans.

You Said:
Signage needs to be improved.

We Did...
New signage is now in place for disabled parking, cycle parking, check-in screens, the ramp and, at a resident's request, an exit sign.

You Said:
Please automate the disabled lift door.

We Did...
Work has been completed for push-button automatic opening... with clear signage.

You Said:
Problems with 'wobbly' self-arrival screens.

We Did...
Construct and install a 'Castle-shaped' multi-screen holder that also houses hand gel dispensers. Seating area information is now added to each screen message and the lettering is larger and more legible.

You Said:
A PPG noticeboard would be useful.

We Did...
The upstairs waiting room now has a designated PPG (and Carer) information display area.

You Said:
A Cafe?

We Did...
Signature Cafe now provides quality refreshments on a daily basis.

You Said:
Where is the complaints procedure?

We Did...
It is available on the website and details can be obtained from Reception.

You Said:
Please promote local physical activity groups.

We Did...
Publicise our Walking Group and provide information about other local walking activities



 
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