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Novo Nordisk Field Safety Notice  -  NovoPen Echo and NovoPen 5

Novo Nordisk A/S has detected that the insulin cartridge holder used in a number of NovoPen Echo and NovoPen 5 batches may crack or break if exposed to certain chemicals in some household products, such as cleaning agent, sunscreen and food grease.  Certain batches are affected and patients are advised to the NovoNordisk Customer Care Line on 0845 600 5055 to check their device and/or to request a replacement. 

For further information please see the link on the 'Latest News' tab or telephone the surgery on 0115 883 2626.

Useful Contacts


Rushcliffe Clinical Commissioning Group0115 8837880


Nottingham - City Hospital01159 691 169
Nottingham - QMC Hospital01159 249 924
Nottingham - QMC - Treatment Centre01159 705 800
Royal Derby Hospital01332 340131


Nottingham - QMC - Xray01158 754 568
Choose & Book Appointment Line08456 088 888


Nottinghamshire Patient Services0115 9123 337
Derbyshire Patient Services01332 626 300


Smoking Cessation Service (New Leaf)0800 3897712
Teenage Health Clinic0115 9509151
Alcoholics Anonymous0115 9417100

Other Useful numbers

Self Help Team Nottingham0115 9111661
Samaritans0845 7909090
Childline0800 1111
Age UK Nottingham0115 8440011
Rape Crisis Centre Nottingham0115 9470064
Relate (Marriage Guidance)0115 9507836
NSPCC0808 8005000

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